1) Acceptance of terms
By using this website or placing an order with Catherelle Mystic Haven, you confirm that you are at least 18 years old and agree to these terms and our Privacy Policy and Refund Policy.
2) Your account and information
- You agree to provide accurate, current information for orders and communications.
- Notify us promptly of changes to contact or delivery details.
- You are responsible for maintaining the confidentiality of any order references shared with you.
3) Orders and acceptance
- Placing an order constitutes a request; we confirm availability before acceptance.
- We may decline or adjust orders (e.g., limited stock, pricing errors) and will contact you if changes are needed.
- Orders are considered confirmed once we have verified details with you and you have acknowledged them.
4) Pricing and payment
- Prices are in PHP and may change without prior notice until your order is confirmed.
- Payment links or instructions will be sent after confirmation. Please complete payment within 24 hours to avoid automatic cancellation.
- For COD (where available), please prepare the exact amount upon delivery.
5) Shipping and delivery
- Serviceable areas and delivery schedules are shared during confirmation.
- Delays may occur due to weather, access, or courier constraints; we will keep you informed.
- Please provide accurate addresses and reachable contact details to avoid delivery issues.
6) Returns and refunds
Our Refund Policy outlines eligibility, timelines, and methods for returns and refunds. Please review it before submitting a request.
7) Acceptable use
- Do not misuse the site (no fraudulent orders, interference, scraping, or unlawful activity).
- Do not submit false, misleading, or offensive content through forms or communication channels.
8) Intellectual property
All content on this site (text, design, graphics, brand assets) belongs to Catherelle Mystic Haven or its licensors. You may not copy, reproduce, or reuse these without prior written consent.
9) Limitation of liability
We strive for accuracy and reliability but cannot guarantee uninterrupted or error-free operation of the website. To the extent allowed by law, we are not liable for indirect, incidental, or consequential damages arising from site use or purchase delays, except where required by applicable consumer laws.
10) Changes to the terms
We may update these terms to reflect changes in services or legal requirements. The “Last updated” date will change accordingly. Continued use of the site after updates means you accept the revised terms.
11) Governing law
These terms are governed by the laws of the Philippines. Any disputes will be handled in the appropriate courts within the Philippines, unless otherwise required by applicable law.
12) Contact us
For questions about these terms, reach out to us:
- Email: info@catherellemystichaven.life
- Phone: +63 961 296 1205
- Address: 146 Marulas A, Barangay 36, City of Caloocan, NCR 1400, Philippines