1) Who we are
Catherelle Mystic Haven is a wellness-focused studio based in Caloocan City, NCR. We offer calm-centered products and services designed for relaxation and balance. Our registered reference is 632-907-154-000.
2) Information we collect
- Contact details (name, email, mobile number) when you submit inquiries or orders.
- Delivery details (address, notes) for fulfillment and scheduling.
- Order details (items, quantities, preferences) to process your requests.
- Technical data (browser, device type, pages visited) collected via cookies or analytics to improve site performance.
3) How we use your information
- To confirm availability, product details, and delivery arrangements.
- To share order status updates, payment instructions, and support responses.
- To maintain security, detect misuse, and uphold service quality.
- To improve our website experience and understand what visitors find helpful.
4) Sharing and disclosures
We do not sell your personal data. We may share limited details with trusted service partners (e.g., delivery providers or payment processors) strictly to complete your requested transactions. Legal disclosures may occur if required to comply with applicable laws or to protect our rights and users.
5) Cookies and analytics
We may use cookies or similar tools to keep the site reliable and to understand usage patterns. You can adjust your browser settings to limit or block cookies. Disabling cookies may affect some site features.
6) Data retention
We keep personal information only as long as needed for the purposes described—typically for order records, support, legal compliance, and accounting. When no longer required, we securely delete or anonymize the data.
7) Your choices and rights
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may ask us to update or correct your details.
- Deletion: You may request deletion when legally permissible and operationally feasible.
- Opt-out: You may opt out of non-essential communications at any time.
8) Information security
We use reasonable safeguards—technical and procedural—to protect your information. No system is perfect; please reach out if you suspect any unauthorized activity related to your data.
9) Children’s data
Our services are intended for adults. We do not knowingly collect data from children. If you believe a minor has provided personal data, please contact us so we can take appropriate action.
10) Updates to this policy
We may revise this policy to reflect changes in our services or legal requirements. We will update the “Last updated” date and, when appropriate, notify you through our site or email.
11) Contact us
If you have questions or requests about this policy or your data, please reach out:
- Email: info@catherellemystichaven.life
- Phone: +63 961 296 1205
- Address: 146 Marulas A, Barangay 36, City of Caloocan, NCR 1400, Philippines